Sendcloud · Retail and e-commerce
Customer Support Consultant - Benelux
- Eindhoven (Hybrid)
- €2,800 / month
Still open on Sendcloud's site · checked just now
- Posted
What you'll do
As written by Sendcloud · Read the original
🧐 The Role
As the Customer Solution Specialist for the Benelux region, you are the primary point of contact for Dutch-speaking B2B merchants: handling everything from onboarding questions to complex shipping escalations with speed and clarity.
You manage a multichannel queue across calls, live chat, and tickets, maintaining quality and responsiveness across every format and every level of urgency.
Your work directly shapes how Benelux merchants experience Sendcloud. When things go wrong - a delayed shipment, a billing question, a confusing integration - you're the person who makes it right.
Over time, you build specialised expertise that can take you into quality assurance, coaching, or process improvement. There is a clear path forward for people who bring curiosity and ownership to the role.
🎯 What you'll do
Support Dutch-speaking merchants across calls, live chat, and tickets, including resolving issues related to shipping, tracking, returns, and platform functionality.
Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps.
Own your queue with urgency and accountability: every open ticket is a merchant waiting, and you treat it that way.
Identify recurring pain points and escalate them with clear context, helping the team fix issues upstream rather than patch them repeatedly.
Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for your colleagues as well as customers.
Collaborate with teammates across the Support team to share knowledge, maintain consistency, and raise the overall quality of service.
Requirements
Full professional proficiency in Dutch: spoken and written (required)
Strong multitasking ability, you're comfortable managing multiple simultaneous conversations across different channels
Based in the Netherlands (required)
Experience in a customer-facing role is a plus, but not required, we value attitude and communication skills over résumé length
Comfortable with digital tools and able to learn new platforms quickly
Skills
Working languages
Dutch, English
Salary & benefits
🎉 Benefits
💰 Salary — starting from €2,800 per month
🧠 Brain Benefits — €2,000 learning budget · Courses, certifications & conferences · Growth in an international team
🌴 Time Benefits — 28 days of paid vacations per year · Extra day off on your birthday · Swap public holidays for meaningful ones
✈️ Sabbatical Benefits — 4 weeks fully paid every 3 years
🏡 Home Benefits — Flexible hybrid model (3+ days/week in office) · €500 home office budget
💪 Body Benefits — Company gym · Free lunch every Monday · Fresh fruit · Barista coffee
🚌 Travel Benefits — Monthly commuting allowance
🪑 Future Benefits — Pension scheme · Employee discount programs
🐾 Vibe Benefits — Dog-friendly office · After-hours drinks at the Sendcloud Bar
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
