Customer Trust

About the Role

We are looking for a technical Customer Trust Specialist to join our InfoSec team. In this role, you will be the "face of security," working directly with customers and acting as the primary first responder when InfoSec is requested for commercial endeavors.

The ideal candidate is a technical professional looking to transition into a more client-facing position to partner closely with our sales organization. Your goal is to build comprehensive security documentation, satisfy our Enterprise customer requests, and help clients and prospects confidently trust us as a secure vendor.

Part of your day-to-day

• Act as the first responder and Security subject matter expert on calls with customers and prospects to discuss our security posture and architecture.

• Partner directly with the Sales, Solutions, and Deal Desk teams to handle security requests, neutralize technical objections, and help accelerate deal cycles.

• Build out and manage customer-facing security documentation to proactively enable client trust. This often involves managing a public-facing Trust Center and mapping internal controls to industry frameworks.

• Lead responses to complex customer security questionnaires (e.g., SIG, CAIQ), RFPs, and vendor risk assessments to support the sales pipeline.

• Being proactive approach to your workload, seamlessly context-switching between technical tasks and external client interactions.

• At least 3 years of relevant experience working in a Product company, enterprise-level startup, or an outsourced security firm, in similiar roles.

• A strong foundational technical background - especially in Cloud technologies - coupled with excellent stakeholder management abilities.

• Clear and concise communication skills are paramount. You should have the ability to easily explain complex technical concepts and design decisions to diverse audiences.

• A highly adaptable collaborator who excels at working with others to align and implementation plans.

Nice to Have

• Experience working as a Security Analyst, or a proven track record of building and managing compliance programs and certifications.

• Previous experience working as a Sales Engineer or Solutions Engineer.

• A blended background combining business audit or compliance experience with technical certifications.

• Relevant industry security certifications.

What we offer

💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

🏢 Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

💻 Company-issued laptop, remote setup stipend, and co-working budget

📍 Flexible schedules and location

☀️ Ample paid time off, in addition to local public holidays

🍼 Enhanced parental leave

🧘‍♀️ Health & retirement benefits

📖 Annual learning & development budget

🌴 Annual workaways and regular virtual & in-person socials

🌍 Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location and role