Delivery Operations Analyst

Role Summary

We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution.

A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration.

The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes.

Key Responsibilities

• Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.

• Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.

• Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.

• Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.

• Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.

• Establish standards for data entry, documentation, and operational hygiene.

• Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.

• Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.

• Develop and maintain process documentation, workflows, and operational playbooks.

• Help establish clear ownership, SLAs, and operating standards across the workflow.

• Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.
  

Qualifications

• 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.

• Experience working with CRM and business operations systems.

• Strong analytical and organizational skills with exceptional attention to detail.

• Comfortable working across multiple teams and managing processes with numerous stakeholders.

• Strong skills in building automations and working with multiple AI tools

• Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.

• Strong written and verbal communication skills.

• Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work

• Experience with data reporting, dashboards, or business intelligence tools is an asset.
  

Full-Time Employees at Cohere enjoy these Perks

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.

• Full health and dental benefits, including a separate budget for mental health.

• RRSP matching, 401K, Pension Scheme.

• 100% Parental Leave top-up for up to 6 months, for either parent.

Annual enrichment benefits

Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.

Education & learning stipend for conferences, courses, and coaching.

• 6 weeks of paid vacation (30 working days!)

• Budget for traveling to other offices if you are remote, plus an annual company offsite.