Director, Account Management & Sales Development – Mirakl Connect

1. The Team You'll Join

2. Your Impact

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction targets, while personally acting as executive sponsor for a select portfolio of strategic enterprise accounts.
• Define and execute the growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention from highly automated mid-market motions to high-touch enterprise relationships.
• Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned across the Sales Director, enterprise Account Executives, and Marketing.
• Drive the adoption of AI and automation across customer touchpoints, renewals, expansion triggers, and prospecting, working closely with Product, Ops, and agent builders to test, measure, and scale what works.
• Champion the voice of the customer by translating insights into product feedback that shapes the Mirakl Connect roadmap, while building a team culture grounded in ownership, experimentation, and results.

3. What You'll Bring to the Role

• 8+ years in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment
• Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments
• Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers
• Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech

• Revenue growth and retention strategy
• Team leadership, hiring, and development
• Executive stakeholder management
• AI and automation application in customer-facing teams
• Data-driven performance management (Salesforce and revenue metrics)

6. Compensation, Perks & Benefits

• Pay Range: Competitive; details will be discussed during the recruiter interview