Key Account Manager 🇫🇷

As a Key Account Manager, you will

• Handle a portfolio of strategic accounts and flagships companies

• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

• Proactively identify potential signals of dissatisfaction and implement solutions to answer them

• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

• Analyze and present consumption reports to customers through business reviews

• Identify and execute out-of-the-box initiatives to engage our existing customers

• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points

• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
  

You would be a great fit at Alan if most of this sounds like you

• You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels

• You are fluent both in French and English

• You are experienced in dealing with companies of more than 300 employees

• You have the tact and empathy that make great negotiators

• You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency

• You are analytical and love to solve problems in order to delight our members

• You have great active listening skills ans are a master in the art of crafting the right follow-up message

• You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market

• You are based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon or Annecy.

It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)

For this opportunity, we are aiming to hire within the B1-D level range.

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer

• Fair rewards. Generous equity packages complement your base salary.

• Flexible Office. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon or Annecy.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your  time as you  wish.

• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave. Extended parental leave for all new parents.