Director of Brand & Creative

The team

• Lead, develop, and retain exceptional designers and team leads, building a high-performing culture of craft, bold thinking, ownership, and accountability. Empower the team to take creative risks and make strong decisions independently.

• Build and manage a network of world-class agencies and specialist partners, bringing fresh perspectives and expertise. Own agency selection, creative direction, budgets, and performance, ensuring exceptional quality and the flexibility to scale during peak demand.

What We’re Looking For

10+ years across design, brand, creative, or Studio leadership, including 5+ years leading teams in SaaS or technology.

Experience managing managers/team leads and operating in complex, global organizations.

Exceptional portfolio with a high creative bar across brand, digital, campaigns, and product storytelling.

Strong ability to turn complex technology and AI into simple, compelling creative narratives.

Deep understanding of SaaS/tech; AI or AI-native experience is a strong plus.

Proven experience evolving brand/design systems and scaling quality through templates and self-service.

Hands-on experience transforming creative teams with AI across workflows, automation, production, and enablement.

Strong command of Creative Operations, resourcing, agencies, and end-to-end Studio workflows.

Strong benchmarking instincts and a clear point of view on differentiation and creative excellence.

Excellent executive communication and cross-functional partnership skills.

You’ll Thrive in This Role If You

• Have exceptional creative taste and a strong point of view on what our brand could become.

• Understand the product deeply enough to find the creative idea within it, rather than waiting for a brief to define it.

• Turn complex technology, data, and AI into simple, human, and memorable creative experiences.

• Know what the best brands are doing, both in our category and far beyond it, and are more interested in what nobody has done yet.

• Move confidently between setting creative vision, challenging the details, shaping product storytelling, and leading a high-performing team.

• See AI as a way to take more creative risks, not fewer. Let it handle the volume so your team can focus on the work only people can do.

• Build simple systems that keep creative teams fast, collaborative, and effective, while knowing which work deserves something entirely original.

• Challenge work that's merely good enough, inspiring teams and agency partners to push for exceptional.

• Balance bold creative ambition with a strong understanding of customer impact and business outcomes.