Everseen · Retail and e-commerce
Program Manager - Data Ops
- Pune (On‑site)
Still open on Everseen's site · checked 6 hours ago
- Experience
- 10+ years
- Education
- Bachelor's degree
- Posted
Job description
As written by Everseen · Read the original
Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
As a Program Manager - Data Ops within the India Operations Team, you will be responsible for managing technical customer projects and ensuring those projects are delivered in a timely manner and to a high standard. You will bridge project delivery with core technical execution, working closely with Systems Engineers, Computer Vision/AI specialists, Product, and Data & Operations teams. A critical focus of this role is leading technical performance initiatives—such as projects to optimize client Transaction Loss Prevention—and driving specialized internal and customer-facing delivery tracks projects, and Pre-annotation workflows. You should be a self-starter with strong technical aptitude who is proud to strive for excellence.
- Project Execution & Governance: Accountable for the successful execution, management, and delivery of customer and internal technical projects, ensuring strict adherence to scope, budget, and schedule.
- Planning & Milestone Tracking: Create, maintain, and update detailed project plans, tracking all milestones, technical dependencies, risks, and issues throughout the end-to-end delivery lifecycle.
- Client Performance & Management: Drive and manage Post-deployment Performance & System Tuning initiatives specifically aimed at continuously improving customer TLP metrics and loss prevention outcomes.
- Specialized Technical Track Delivery: Take project ownership of key technical systems and delivery streams, including agentic performance improvement, and Pre-annotations data pipelines, ensuring smooth coordination between engineering, data, and delivery teams.
- Stakeholder & Customer Communication: Lead customer communications, serving as the primary delivery and technical coordination point of contact to build strong working relationships and set clear expectations.
- Cross-Functional Collaboration: Partner closely with Global operations, Customer Success, Product Development, Systems Engineering, and Data/QC teams to maintain seamless alignment on technical requirements and project commitments.
- Deployment & Lifecycle Management: Assist with managing ongoing deployments, model rollouts, and software upgrades, ensuring seamless integration into existing customer retail environments without service disruption.
- Reporting & Operational Insights: Coordinate reporting with Global operations, Customer Success, and Data/Reporting teams, accessing historical project metrics to facilitate data-driven decision-making and forecasting.
- Issue Resolution & Jira Workflow: Provide proactive problem-solving for technical roadblocks, managing issue resolution, and coordinating Jira sprint boards across delivery and cross-functional engineering teams.
- Feature Validation & Feedback Loops: Collaborate with clients to validate new features, gather operational feedback, and funnel insights back to the Product and Engineering teams for continuous platform enhancement.
- Everseen’s Global Operations, Systems Engineering, Computer Vision/AI, Product, and Data & Analytics teams, Post-deployment Performance & System Tuning
- Global retail enterprise customers and implementation partners
- Operational teams handling annotations, QC, and edge deployments
- Experience: Overall 10+ years of experience with 3+ years of program/project management experience managing technical or customer-facing projects in a global, fast-paced, matrixed technology organization.
- Education & Certifications: A relevant bachelor’s degree (Computer Science, Engineering, Business Information Systems, or equivalent); PMP, Prince2, or Agile/Scrum certification is an advantage.
- Technical Aptitude: Demonstrated familiarity with retail tech, computer vision/AI workflows, data annotation/pre-annotation pipelines, or edge software solutions, automation opportunities.
- Domain Track Record: Experience managing performance-tuning initiatives and platform-specific deployments
- Agile & Delivery Tools: Proficient with Jira, Confluence, Salesforce, and modern project management tooling to manage backlogs, sprints, and status reporting.
- Analytical Problem Solver: Strong analytical mindset capable of interpreting system performance data, identifying bottlenecks, and driving corrective actions.
- Communication & Stakeholder Management: Excellent verbal and written communication skills with the ability to bridge technical and business discussions with external clients and internal leadership.
Job Responsibilities
Collaborating with
Skills Required
Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.
Skills
Working languages
English
Company
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