Renewals Manager, Global Scaled Customer Success - Toronto

Responsibilities

Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution.

Analyze customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans.

Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realization narratives.
Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows.

Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks.

Partner with Sales and Finance to optimize commercial structures for multiyear commitments, expansions, or right-sizing.

Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes.

Minimum Requirements

• 3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.

• Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.

• Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators.

• Proven ability to manage a large volume of accounts with competing priorities and tight deadlines.

• Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting.

Preferred Qualifications

Experience in high-growth SaaS, especially with scaled or pooled Customer Success models.

Familiarity with planning, FP&A, or data/analytics products.

Experience collaborating with Legal teams on contract redlines and exceptions.

What We Offer

Competitive compensation package: ($130,000 - 140,000 CAD)
Stock options to ensure you have a stake in Pigment's growth
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Trust and flexible working hours
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
High-end equipment (based on stock/availability) to do your work in the best conditions
Employer-sponsored 401(k), enabling you to prepare for retirement