Gladia · AI infrastructure
Senior Customer Care Manager
- Paris (Hybrid)
- Full-time
Still open on Gladia's site · checked 10 hours ago
- Level
- Senior
- Posted
What you'll do
As written by Gladia · Read the original
The role
We're looking for a Senior Customer Care Manager to own the relationship with our most strategic customers and make sure they succeed at every step — from onboarding and integration to adoption and long-term value.
You'll be the main point of contact for our customers' technical and product teams, helping them understand, adopt, and scale with our API. The role is hands-on and cross-functional: you'll work closely with Sales, Support, Product, and Engineering to drive customer outcomes.
We're an API-first company, so we're looking for someone who thrives in a technical environment and is obsessed with customer value, satisfaction, and retention. As an AI company, we also expect you to use AI every day to work smarter and serve customers better.
This role is Paris-based.
Requirements
Who you are
4–7+ years in Customer Success/Care or Technical Account Management
Previous experience with an API-first or developer-facing product
Obsessed with customer satisfaction and retention: you spot risks before they happen, make sure customers get maximum value from the product, and build long-term, trust-based relationships
You've managed a portfolio of strategic or enterprise customers and driven measurable value for them
Excellent communicator — you know how to talk to developers, product managers, and executives
Organized, autonomous, and process-driven — you're always two steps ahead
A daily, hands-on AI user: you’ve already used AI tools to make your work or your customers’ experience better
Fluent in English and French
Skills
Working languages
English
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
