Senior Partner Solution Engineer - Hardware

• Serve as the primary, most senior technical advisor for your OEM's engineering team, leading escalations on the most complex device-level issues.
• Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve.
• Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict.
• Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship.
• Partner with Commercial to drive proactive improvements to the Adyen payment experience on partner devices, not just reactive bug-fixing.
• Mentor other Partner Solutions Engineers on debugging approach and partner management, without formal management responsibility.
• Help shape the broader and scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage.

Who you are

• 8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role (e.g., developer advocate, partner engineer, technical solutions engineer, or solutions architect).
• 4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments.
• Embedded Android experience in a point-of-sale context (e.g. point-of-sale terminals, payment terminals, kiosks, unattended/vending machines, etc.) is a plus.
• A credible technical authority who can evaluate an OEM's root-cause claims and hold senior OEM engineering counterparts accountable.
• Track record of turning a reactive backlog into durable process, tooling, or automation.
• Excellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholders.
• High agency and a strategic mindset: you're thinking a few steps past the current ticket queue.
• Willing to travel to OEM locations and work across time zones.