Sendcloud · Retail and e-commerce
Senior Product Manager
- Eindhoven (Hybrid)
- €72,000 / year
Still open on Sendcloud's site · checked just now
- Level
- Senior
- Posted
What you'll do
As written by Sendcloud · Read the original
🧐 The Role
As the Senior Product Manager, Post Purchase, you own the long-term vision and roadmap for Notifications, Tracking Pages, and Returns — balancing short-term wins with long-term innovation.
You run continuous discovery, using qualitative and quantitative insight to uncover the opportunities that matter most to merchants and their customers.
You lead complex, end-to-end projects from definition to delivery, managing risk and dependencies across technical and operational teams.
You act as the go-to consultant for commercial, operations, and legal stakeholders, translating strategy into a roadmap the wider business can align behind.
You balance the needs of two distinct audiences — the merchants who use the platform and the consumers who experience it — without compromising either.
🎯 What you'll do
Define the Vision & Roadmap: You will own the strategic direction for Post Purchase products, creating a roadmap that balances short-term wins with long-term innovation to keep Sendcloud at the forefront of the industry.
Lead Continuous Discovery: You will drive a culture of experimentation and learning, conducting user interviews and data analysis to uncover insights that fuel the development of smarter shipping tools and automated support workflows.
Drive Business Impact: You'll be accountable for key business results across post-purchase. You'll shape the tracking pages and notifications — email, SMS, WhatsApp — that millions of consumers see, working closely with carrier teams to turn our shipping intelligence into delivery updates shoppers trust and actually open.
Collaborate Cross-Functionally: You will partner closely with Engineering, Data Science, Customer Support, Carrier teams to build and scale features that utilize underlying intelligence models to automate routine tasks and provide actionable shipping data.
Ensure business value and ROI: you will align the product strategy and roadmap with core business goals, utilizing data and analysis to guide decisions and ensure a strong return on investment (ROI).
Consult and collaborate cross-functionally: You'll act as the key consultant to commercial, operations, and legal in your area, and partner closely with the many teams your products depend on — SISA, carriers, integrations, and more — to get things built and shipped. You'll keep leadership and external stakeholders clear on progress and impact.
Monitor and adapt: maintain awareness of the global shipping market, carrier capabilities, consumer and distribution trends to ensure the Sendcloud platform remains competitive and compliant.
Skills
Working languages
English
Salary & benefits
🎉 Benefits
💸 Salary - Starting from €72,000 annually, which includes an 8% holiday allowance.
🧠 Brain Benefits - €2,000 learning budget · Courses, certifications & conferences ·
Growth in an international team
🌴 Time Benefits - 28 days of paid vacations per year · Extra day off on your birthday ·
Swap public holidays for meaningful ones
✈️ Sabbatical Benefits - 4 weeks fully paid every 3 years
🏡 Home Benefits - Flexible hybrid model (X+ days/week in office) · €500 home office
budget
💪 Body Benefits - Company gym · Free lunch every Monday · Fresh fruit · Barista coffee
🚌 Travel Benefits - Monthly commuting allowance
🪑 Future Benefits - Pension scheme · Employee discount programs
🐾 Vibe Benefits - Dog-friendly office · After-hours drinks at the Sendcloud Bar
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
