Sr. Workplace Coordinator

Keep the SF office running in partnership with the Workplace Coordinator, covering day-to-day reception, operations, vendor relationships and services, employee health and safety compliance, and facility maintenance

Create a wonderful workplace experience for employees, visitors, recruits, customers and vendors, keeping the office tidy, clean, organized and polished throughout the day

Open and close the office daily (8:30am - 5:00pm), and be on site when no one else is for special projects, maintenance or moves

Administer SF office access and visitor management, including badge setup and removal, guest registration and building-security lists, in partnership with Physical Security and IT

Manage team mail and deliveries, from small packages to large and freight deliveries, by triaging, distributing and keeping it all organized

Manage inventory and order all office and kitchen supplies while tracking spend and working within the office budget, and help remotely with supply ordering for small neighboring offices

Build relationships with building management, maintenance and cleaning staff, and external parties such as contractors and suppliers, including quality control, vendor accountability and delivering feedback

Manage vendor and contractor paperwork and logistics, including insurance certificates, contractor access and freight elevator bookings

Help coordinate design and construction projects and act as the on-site contact

Own the SF and Palo Alto workplace ticket queue, triaging, resolving and routing requests in a kind and timely manner and keeping requesters updated through close

Own SF office communications and documentation, including the office guide or wiki, Slack announcements to employees and leaders, and building notices

Organize, monitor and communicate facility and building safety preparedness to employees

Produce thoughtful and inclusive office experiences and events, working with the Workplace team to stay consistent with other offices and the global strategy

Visit the Palo Alto office as needed to support on-site operations, supplies and employee requests

Help with ad-hoc projects when time allows, and contribute in ways beyond this high-level overview of the role

5-7 years of experience working in facilities, workplace operations, office administration, or hospitality fields

Proficiency with G-Suite Products or the ability to learn software quickly

Excellent organization, planning and prioritization skills

Exceptionally strong ownership and can-do attitude with an operational mindset

Comfortable working autonomously, juggling multiple tasks under tight deadlines, switching gears at the drop of a hat, and having a “no task too small” mentality

Willingness to jump in where needed, picking up projects and checking things off lists even when it lands on your plate unexpectedly

Excellent written, non-verbal, and verbal communication skills; the ability to work well with various personality types, and are receptive to feedback...all while maintaining a high degree of professionalism and confidentiality

Genuine passion for supporting others and a contagiously positive attitude

The capability to anticipate others' needs and act with patience, kindness, and firmness

An eye for detail with regards to all things from process to projects to space to events

The ability to maintain a professional and kind game face even when things aren’t going as planned or desired; a propensity for problem solving quickly and quietly

A solid sense of self awareness and the desire for feedback to adapt and grow