Technical Account Manager - Senior Care (m/f/d)

Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders

Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves

Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations

Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution

Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering

Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech

Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems

Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management

A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact

Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus