Customer Care Manager - Spanish Market

Delight our Spanish customers: You’ll give sharp, fast support by email, chat and phone, both inbound and outbound.

Hit a high quality bar: You’ll aim for a Stellar Support score of 70/100 or more, reply in under 5 minutes on chat and under 30 minutes on email, and end each day with zero backlog.

Be the voice of our customers: You’ll surface insights and root causes that help shape our product.

Improve how we work: You’ll contribute around one improvement a month through our PDCA cycles.

Work smarter with AI: You’ll use tools like Dust, Claude and our internal AI assistants to answer faster and spot patterns.

Customer-facing experience: You’ve spent at least a year in a client-facing role, or completed a first internship in one, and hospitality, retail or restaurant backgrounds are very welcome.

Empathy: You adapt your tone to what each customer needs.

Languages: You’re fluent in Spanish (C2) and confident in English (C1), both spoken and written.

Tool agility: You pick up new tools quickly, and you’re curious to experiment with AI in your daily work.

Weekend availability: You’re available to work weekends as part of the role.

A strong start in fintech: You’ll build a solid foundation in customer care alongside experienced teammates.

A growing market: You’ll join the Spanish team while we scale, so your feedback shapes how we support the market.

A team that backs you: You’ll work with people who help each other be at their best.

Room to experiment with AI: You’ll have access to tools like Dust and Claude, and we want you to test new ways of working with them.