Spendesk · Finance
Customer Success Manager - UK Market
- London (Hybrid)
Still open on Spendesk's site · checked just now
- Posted
Requirements
As written by Spendesk · Read the original
Must-have experience and skills
Professional working proficiency in English is essential for this role.
Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.
A consultative approach: you proactively advise customers rather than simply react to requests.
Strong ownership and autonomy in managing a customer portfolio.
The ability to build trusted relationships with senior stakeholders.
An analytical mindset, with the ability to use customer data to identify risks and opportunities.
Excellent communication, organisation and stakeholder management skills.
A genuine interest in customer experience, SaaS and building long-term customer partnerships.
The ability to manage priorities effectively across a high-volume portfolio.
Strong pluses
Experience in SaaS, fintech, payments, accounting, ERP or financial software.
Experience working with Finance, Accounting or Operations teams.
Experience managing a mid-market customer portfolio at scale.
Experience with onboarding, adoption, retention, renewals or expansion.
Familiarity with tools such as Salesforce, HubSpot, Gainsight, Planhat, Intercom or similar platforms.
Experience working in a Customer Success and Account Management model.
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
For more information: www.spendesk.com/press
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
Fully covered Oyster card for traveling to and from our new office (up to £250 monthly depending on location
£45 monthly wellness allowance, accruable, to be used on whatever wellness means to you - through Edenred
Access to Moka.care for emotional and mental health wellbeing
Pension scheme (on salary sacrifice): 5% employee / 5% employer (by Aviva)
28 days of holidays
Latest Apple Mac equipment
Company virtual events
Visit our other offices: Paris and Barcelona
Great office snacks to fuel your day
Vitality private health insurance (for you and your family/partner)
Bupa private dental care
A positive team to work with daily!
Skills
Working languages
English
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
