Head of Operations

Operating Workflows & Bottleneck Identification: Map, document, and continuously optimize end-to-end workflows across Revenue Ops (Sales, Marketing, CS), People Ops, Legal, and Finance Ops across multiple countries.

Operations Roadmap & Prioritization: Own the functional roadmap from start to finish. Implement robust prioritization frameworks to align resource allocation directly with overall company strategy.

Cross-Team Tooling & CRM Architecture: Act as the primary architect for our GTM and company tooling stack (HubSpot, Clay, Aircall, Aimfox, etc.). Lead tool selection, integration, and consolidation decisions.

AI & Agentic Automation Leadership: Keep Lexroom at the non-engineering AI frontier. Implement internal AI tools, orchestration agents, and automated workflows, evangelizing AI adoption across non-technical teams.

Team Leadership & Operational Execution: Manage, mentor, and grow the team of operational specialists and leads. Establish clear working rhythms, 1:1s, parallel project execution, and effective escalation pathways.

5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO).

Proven People Management: At least one prior role formally managing, mentoring, or leading a team in an operational environment.

Deep Hands-On CRM & Tooling Expertise: Direct, practical experience administering or architecting modern CRM tools (HubSpot, Salesforce, Pipedrive) and GTM automation tools.

AI & Automation Mindset: You go beyond using basic AI chatbots—you have designed, implemented, or sponsored automated workflows and AI agents into production operations.

Analytical & Problem-Solving Depth: Strong capacity for process mapping, bottleneck identification, and data-backed decision-making.

Location & Language: Based in or willing to relocate to Milan (hybrid model with strong office presence). Fluent in English and comfortable working in an Italian-speaking core team environment.