Junior Customer Success Manager (DACH)

Your Role

As Junior Customer Success Manager for Activation in DACH, you make sure every new German-speaking customer goes from “just signed” to “fonio picks up our calls every day”. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line.

You’ll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer, whether that’s a dental practice in Munich, a law firm in Vienna or a car workshop in Zurich.

Who We're Looking For

• 0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality or customer service) or a strong graduate profile. Internships count.

• Native-level or C2 German, fluent English

• Basic technical skills and real curiosity about how things work. You enjoy clicking through a platform until you understand it, and you’re not scared of webhooks, APIs or phone settings.

• You like solving puzzles: “How do I build this for this customer?” excites you

• You explain things simply and stay patient with non-technical customers, by phone or video

• Structured: you can run several onboardings in parallel without dropping anything

• Hands-on and quick to learn. You take initiative and don’t wait to be told what to do.

• Willing to relocate to Vienna