Project Delivery Specialist

About the role

We’re hiring a Project Delivery Specialist to help Tandem scale how we roll out our product in the real world, across the NHS and private healthcare providers.

You’ll own the day-to-day delivery of implementations: building clear plans, keeping everyone aligned, unblocking issues fast, and making sure go-lives land smoothly with strong adoption.

You’ll work closely with our Medical Operations team and partner across Product, Engineering and Commercial to deliver rollouts that feel effortless for customers and that genuinely improve how clinicians work.

What you will do

• Own delivery, end-to-end: run multiple implementations in parallel - keeping timelines, actions and outcomes crystal clear.

• Build rollout plans that actually work: lead structured 60–90 day implementation plans from kickoff through go-live and early adoption, with clear milestones and measurable success criteria.

• Keep stakeholders aligned: bring together customer teams (clinical leads, ops, IT/digital, governance) and internal teams (Medical Ops, Product, Engineering, Commercial) and make sure everyone knows what’s happening, what’s next, and what “good” looks like.

• Run a clean project rhythm: set up weekly check-ins, steerco updates where needed, and crisp status reporting and manage dependencies.

• Spot risk early, unblock fast: identify issues before they become blockers, escalate intelligently, and drive resolution so customers feel supported and confident.

• Make go-lives stick: coordinate readiness across training, comms and support; work with Medical Ops on-site when needed; track adoption in the weeks after launch and drive actions to improve engagement.

• Turn learnings into repeatable playbooks: help us standardise what great delivery looks like - templates, checklists, rollout packs, comms, and best practices that scale.

What you will bring

• You’ve delivered rollouts before: in Delivery / Project / Implementation / Customer Onboarding roles, owning projects end-to-end.

• You’re great with people and progress: confident working with senior and frontline stakeholders, setting expectations, and keeping momentum through ambiguity.

• You bring structure: you’re comfortable with implementation plans, governance, RAID, dependencies and reporting - and you’re the person who keeps everything moving.

• You understand healthcare environments (ideally): experience in the NHS and/or private healthcare, and a feel for how many stakeholders and constraints exist in real clinical settings.

• You’re calm under pressure: when things change (and they will), you stay focused and practical.

• You communicate clearly: concise updates, strong written docs, and the ability to translate complexity into action.

• You’re happy to travel: frequent trips to customer sites across the UK, with occasional trips to Stockholm.

Nice-to-haves

• Experience delivering digital health / SaaS implementations in regulated settings.

• Familiarity with NHS governance / IG (e.g., DPIA, DCB standards, DTAC).

• You’ve built playbooks or repeatable delivery processes that helped a team scale.

• You’re curious about AI - not just the tech, but what it takes to implement it responsibly in practice.

Benefits

• Competitive salary & company stock options

• 30 days/year of paid vacation

• £800 wellness budget per year

• Generous Parental leave top-up for new parents

• Private Medical Insurance to stay healthy

• Mental health support through our partner Mindler

• Pension program

• Social and team-building activities (off-sites, after works, winter/summer parties)

• An opportunity to make a real positive impact in the world of healthcare

• Work with some of the best minds in AI, healthcare, and engineering.

We review our benefits packages on a regular basis and might modify our benefits from time to time.