Renewal Specialist | Italian Market (Milan)

The Role

As a Renewals Specialist, you will drive customer retention and ensure high operational efficiency across our legal accounts. You will manage the entire renewal process, proactively prevent churn through usage data analysis, and partner closely with Customer Success Managers to maintain CRM hygiene and safeguard our recurring revenue.

Your Key Responsibilities

• Own the renewal process end to end for an assigned portfolio: track upcoming renewal dates, prepare and send renewal paperwork, and keep pricing and terms accurate in HubSpot.

• Monitor customer engagement/usage scores across the book on a regular cadence, flag at-risk accounts early, and run proactive outreach to re-engage customers before churn becomes likely.

• Support CSMs on their own portfolios: prepare renewal packages, chase signatures, keep CRM data clean, and take on administrative or lower-touch account tasks so CSMs can focus on strategic relationships and expansion.

• Spot usage drop-offs or dissatisfaction signals and either resolve them directly (quick troubleshooting, product education) or escalate to the right CSM/Team Manager with full context.

• Track and report on renewal KPIs (renewal rate, on-time renewal rate, save rate on at-risk accounts) and help refine the churn-prevention playbook.

What You’ll Bring

• 0-1 years of experience in a sales, account management, or customer-facing commercial role (internships count - we care more about aptitude and drive than tenure).

• Comfortable working with data: you’re happy inside a CRM, reading engagement/usage scores, and using them to prioritize your day.

• Organized and detail-oriented: you can manage a portfolio of renewal deadlines without letting anything slip.

• Proactive and resilient: you reach out before a customer has to complain.

• You speak both Italian and English.

• Optional but a bonus: familiarity with HubSpot or a similar CRM; interest in the legal industry (no legal background required).

Benefits That Matter

• Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ

• Health Insurance: Comprehensive coverage to ensure peace of mind.

• Meal Vouchers: Daily support to make your lunch breaks easier.

• Performance Bonuses: Rewards tied directly to measurable results.

• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.