Everseen · Retail and e-commerce
Sr Team Leader Quality Analyst - Tech Support
- Pune (On‑site)
Still open on Everseen's site · checked 6 hours ago
- Level
- Lead or manager
- Experience
- 5+ years
- Posted
What you'll do
As written by Everseen · Read the original
As a Sr. Team Leader Quality - Tech Support, you will be responsible for leading the Quality Assurance function within Technical Support operations, ensuring high standards of service quality, customer satisfaction, and operational excellence. You will work closely with Technical Support Engineers, Quality Analysts, Subject Matter Experts (SMEs), and Operations leaders to conduct quality audits, provide actionable coaching and feedback, identify improvement opportunities, and drive adherence to support processes, quality standards, and service level expectations.
In this role, you will lead quality initiatives, mentor and develop the QA team, conduct calibration sessions, and ensure alignment with evolving processes, tools, technologies, and quality benchmarks.
Requirements
Skills Required
- Graduation in Engineering background
- 5+ Years experience as Team Leader
- Experience in handling quality team will be plus
- Linux knowledge will be plus
- Knowledge of quality frameworks, audit methodologies, and continuous improvement principles
- Good Knowledge of Microsoft 365 suite
- Data-driven decision-making and reporting skills
- Good communication skills
- Strong leadership skills
- Problem solving skills
Skills
Working languages
English
Company
Last checked . The details above were extracted automatically; the employer's original posting is the authority.
