fonio.ai · Enterprise software

Technical Customer Success Manager (UK)

  • Barcelona (On‑site), +1 more: Vienna
  • Full-time
  • £60,000 - £80,000 / year

Still open on fonio.ai's site · checked 5 hours ago

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Technical Customer Success Manager (UK)

fonio.ai

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What you'll do

As written by fonio.ai · Read the original

Your Role

As Technical Customer Success Manager for the UK market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.

You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.

Requirements

Who We're Looking For

  • 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role

  • Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently

    • Experience with tools like n8n, make.com, codex or similar

  • An affinity for tech / AI products is a real plus

  • Native-level or C2 English

  • Structured, autonomous, results-driven

  • You build trust easily with customers, by phone or video

  • You take initiative, test, iterate, and don't wait to be told what to do

  • Comfortable with CRM (ideally HubSpot) and data-driven workflows

  • Willing to relocate to Vienna for 1–2 months initially

Skills

Working languages

English

Company

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