Customer Success Manager | Bulgarian Market (Sofia)

Your Key Responsibilities

• Become an expert on Lexroom and a product evangelist, identifying new use cases and expansion opportunities within your customer base.

• Drive Lexroom's ambitious ARR growth from the installed base, helping position the company as a European market leader.

• Own the entire funnel for existing business: run checkpoints and business reviews, uncover expansion needs, and close upsells and uplifts.

• Managing renewals and leading churn management—protecting and growing recurring revenue by getting ahead of risk and keeping customers engaged.

• Work closely with customers to identify their pain points, goals, and development opportunities, and be the main point of contact between Lexroom and our customers.

What You’ll Bring

• You have 3+ years of experience in a sales, account management, or customer-facing commercial role.

• You are familiar with sales support tools (HubSpot, Notion, etc.)

• You never stop learning and challenging yourself, and you’re eager to join a rapidly growing startup

• Optional but a bonus: You have a law degree.

• You speak both Bulgarian and English.

Why Join Us?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.

• Work with the Best: Collaborate with exceptional colleagues in a culture that values technical competence, curiosity, and ambition.

• Deliver Meaningful Impact: Your work will directly transform how legal professionals operate—bringing unprecedented speed and clarity to their daily workflows.

At Lexroom and Praven, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, and a new standard for the legal world.

Benefits That Matter

• Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Sofia Office.

• Health Insurance: Comprehensive coverage to ensure peace of mind.

• Meal Vouchers: 100€ support to make your lunch breaks easier.

• Performance Bonuses: Rewards tied directly to measurable results.

• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.